SINGAPORE: DBS online banking and payment services were down on Saturday (Oct 14), with error messages shown on ATMs.
Attempts to log in to DBS' digital banking services at about 3.40pm came back with an error message: "We are experiencing heavy traffic to our services. You will be redirected shortly. Alternatively, please log in later."
Some customers said they were unable to use DBS' PayLah! services.
Downdetector showed a spike in reports about DBS, with more than 3,500 reports as of 3.50pm. It also shows spikes in reports for WhatsApp, Facebook and Singtel, among others.
A graph from the Downdetector site shows DBS outages on Oct 14, 2023.
A screenshot from the Downdetector site shows several companies facing service outages on Oct 14, 2023.
Dozens of users have commented on DBS' latest Facebook post. Tan Yong Chuen wrote: "I can't even use the app or paywave."
"Stuck in the middle of a transaction. Been waiting for more than 30mins for the app issues to be resolved. What's going on???!!!" another wrote.
Pa Jian Wei said: "Hey I'm having trouble accessing the app..."
Error messages on ATMs read: "This terminal is temporarily offline."
CNA has contacted DBS for more information.
DBS ATMs displaying an error message at Simei’s Eastpoint Mall on Oct 14, 2023. (Photo: CNA/Calvin Oh)
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Attempts to log in to DBS' digital banking services at about 3.40pm came back with an error message: "We are experiencing heavy traffic to our services. You will be redirected shortly. Alternatively, please log in later."
Some customers said they were unable to use DBS' PayLah! services.
Downdetector showed a spike in reports about DBS, with more than 3,500 reports as of 3.50pm. It also shows spikes in reports for WhatsApp, Facebook and Singtel, among others.
A graph from the Downdetector site shows DBS outages on Oct 14, 2023.
A screenshot from the Downdetector site shows several companies facing service outages on Oct 14, 2023.
Dozens of users have commented on DBS' latest Facebook post. Tan Yong Chuen wrote: "I can't even use the app or paywave."
"Stuck in the middle of a transaction. Been waiting for more than 30mins for the app issues to be resolved. What's going on???!!!" another wrote.
Pa Jian Wei said: "Hey I'm having trouble accessing the app..."
Error messages on ATMs read: "This terminal is temporarily offline."
CNA has contacted DBS for more information.
DBS ATMs displaying an error message at Simei’s Eastpoint Mall on Oct 14, 2023. (Photo: CNA/Calvin Oh)
This is a developing story. Refresh for updates.
Continue reading...