SINGAPORE: Disgruntled football fans in Singapore took to social media to voice their frustration on Thursday (Jun 20) after experiencing broadcast disruptions during a Euro 2024 match between Germany and Hungary.
Hosts Germany beat Hungary 2-0 in the game to become the first team in the tournament to reach the knockout stage.
However, viewers in Singapore missed some of the game's crucial moments, including the first goal that was scored by Germany's Jamal Musiala in the 22nd minute, due to the disruption.
Viewers reported the screen "freezing" or a notice appearing on screen to indicate that transmission was interrupted.
A viewer told CNA that there were two disruptions during the match, which kicked off at midnight. The first - in the opening half - lasted nearly 20 minutes, with the second towards the end of the game lasting about five minutes.
Dissatisfied customers expressed their anger and disappointment over the incident, with many leaving comments on the social media accounts of Euro 2024 broadcasters Singtel, StarHub and Mediacorp's mewatch.
"Half an hour of live gameplay gone. One goal missed," commented a customer on a StarHub Facebook post. "Refund all your paying customers."
The post was peppered with screenshots from angry fans showing images of frozen screens or an error message indicating interrupted transmission.
"Paid over 100 dollars for borderline Euro 2024 service while people in other parts of the world can watch for free without disruption," said another viewer in a post directed to Starhub on X.
In a reply to the comments during the match, StarHub said the interruption was "due to a source problem", which had been resolved. It also told viewers that they should be able to "watch channels without any issues" and to try again.
Customers who left comments on Singtel's Facebook posts also said they experienced audio issues.
"I thought my TV spoil," wrote a Singtel customer, with many others lamenting that they did not pay S$108 to expect such issues.
A mewatch customer said: "Why like this? Keep hanging! Please do something about it or refund us."
The early bird subscription price to watch Euro 2024 was S$88 (US$65). It was revised to S$108 from May 27.
All matches are broadcast via SPOTV, a South Korean media company that acquired the exclusive media rights in Malaysia and Singapore for the Euro 2024 tournament.
CNA has reached out to SPOTV, StarHub, Singtel, and Mediacorp for comment.
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Hosts Germany beat Hungary 2-0 in the game to become the first team in the tournament to reach the knockout stage.
However, viewers in Singapore missed some of the game's crucial moments, including the first goal that was scored by Germany's Jamal Musiala in the 22nd minute, due to the disruption.
Viewers reported the screen "freezing" or a notice appearing on screen to indicate that transmission was interrupted.
A viewer told CNA that there were two disruptions during the match, which kicked off at midnight. The first - in the opening half - lasted nearly 20 minutes, with the second towards the end of the game lasting about five minutes.
Dissatisfied customers expressed their anger and disappointment over the incident, with many leaving comments on the social media accounts of Euro 2024 broadcasters Singtel, StarHub and Mediacorp's mewatch.
"Half an hour of live gameplay gone. One goal missed," commented a customer on a StarHub Facebook post. "Refund all your paying customers."
The post was peppered with screenshots from angry fans showing images of frozen screens or an error message indicating interrupted transmission.
"Paid over 100 dollars for borderline Euro 2024 service while people in other parts of the world can watch for free without disruption," said another viewer in a post directed to Starhub on X.
In a reply to the comments during the match, StarHub said the interruption was "due to a source problem", which had been resolved. It also told viewers that they should be able to "watch channels without any issues" and to try again.
Customers who left comments on Singtel's Facebook posts also said they experienced audio issues.
"I thought my TV spoil," wrote a Singtel customer, with many others lamenting that they did not pay S$108 to expect such issues.
A mewatch customer said: "Why like this? Keep hanging! Please do something about it or refund us."
The early bird subscription price to watch Euro 2024 was S$88 (US$65). It was revised to S$108 from May 27.
All matches are broadcast via SPOTV, a South Korean media company that acquired the exclusive media rights in Malaysia and Singapore for the Euro 2024 tournament.
CNA has reached out to SPOTV, StarHub, Singtel, and Mediacorp for comment.
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