SINGAPORE: OCBC Bank apologised after its ATMs, credit card transactions and online banking services were disrupted due to "network issues" on Saturday night (Sep 1).
"We're experiencing network issues at the moment, and you may encounter issues with our ATMs, credit card transactions and online/mobile banking," said the bank in a Facebook post at about 9.50pm.
Advertisement"We're looking into this and will post updates here as and when we have them," it added, apologising for users' inconvenience.
Services were eventually restored by 12.30am on Sunday, nearly four hours after the disruption began at 8.45pm.
OCBC Group CEO Sam Tsien apologised for the disruption, adding that investigations are underway.
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I'd like to apologise to all impacted by the disruption that began at 8.45pm yesterday. All svcs were progressively restored by 12.30am. Sorry for the inconvenience and I'm grateful for your patience & understanding. We're investigating the root cause.
Sam Tsien, Grp CEO
— OCBC Bank (@OCBCBank) September 1, 2018
Several OCBC users took to social media to complain about the service disruption. Sam Tsien, Grp CEO
— OCBC Bank (@OCBCBank) September 1, 2018
One Facebook user, Abby Teo, said she tried using the ATM at Tampines but was not able to check her balance.
Several others complained that they were also not able to withdraw money from ATMs or use their cards at supermarkets or restaurants.
Apparently OCBC's network is down? So quite a few places aren't accepting credit cards. #SmartNation
— Kyle Huang Junyuan (@HJunyuan) September 1, 2018
— Kyle Huang Junyuan (@HJunyuan) September 1, 2018
am i the only one that cant log in to ocbc ibanking
— fadzly (@quefadzly) September 1, 2018
This story came from a reader tip-off. If you would like to send in photos or videos of something newsworthy, WhatsApp our Mediacorp news hotline at +65 8218 8281 or message us on Facebook. — fadzly (@quefadzly) September 1, 2018
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