SINGAPORE: OCBC internet and mobile banking services went down for some users on Sunday (Sep 1).
In a Facebook post at about 11.50am, the bank said users may have difficulty using its internet and mobile banking services.
It said in an update at about 12.30pm that these services are "progressively being restored".
"If you had difficulties logging in earlier, please try again. Our ATM and card services are unaffected and continue to work as per normal," the bank added.
It added that no customer data has been compromised and that customers' money remains safe.
A message on its website said it was "experiencing heavy traffic" and asked customers to wait or come back later.
Those who needed to suspend their accounts and cards were told to do so via ATMs or to contact the bank.
"We apologise once again for the inconvenience caused and appreciate your patience," the bank said.
"We will provide another update when all services have been restored."
One commentator said: "Appreciate that you’re working on it, but please fix the issue asap thank you."
Another person said they were unable to pay for food using the QR code.
CNA has contacted the bank for more information.
Continue reading...
In a Facebook post at about 11.50am, the bank said users may have difficulty using its internet and mobile banking services.
It said in an update at about 12.30pm that these services are "progressively being restored".
"If you had difficulties logging in earlier, please try again. Our ATM and card services are unaffected and continue to work as per normal," the bank added.
It added that no customer data has been compromised and that customers' money remains safe.
A message on its website said it was "experiencing heavy traffic" and asked customers to wait or come back later.
Those who needed to suspend their accounts and cards were told to do so via ATMs or to contact the bank.
"We apologise once again for the inconvenience caused and appreciate your patience," the bank said.
"We will provide another update when all services have been restored."
One commentator said: "Appreciate that you’re working on it, but please fix the issue asap thank you."
Another person said they were unable to pay for food using the QR code.
CNA has contacted the bank for more information.
Continue reading...