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Some Grab users not able to use credit cards on app due to 'service disruption'

L

LaksaNews

Myth
Member
SINGAPORE: Credit card payment options were down for some Grab users on Saturday (Sep 28) due to a "service disruption".

Users could only use GrabPay, but could not top it up using credit cards.

Credit card options were greyed out on the app, with a notice reading: "Some linked methods are temporarily unavailable due to service disruption."

Some customers took to social media to ask Grab about the issue.

One person said he could not use his credit card to pay. Grab replied: "We apologise for the inconvenience.

"Due to a service disruption, some cashless payments are temporarily unavailable. You can try again later."

Another user said his GrabPay was down and he could not top it up using a credit card.

Grab asked the customer to restart his phone and attempt the top-up again.

CNA has contacted Grab for more information, including when the service disruption started.

There has been greater demand for Grab rides due to the recent MRT disruption. A notice on Grab's app read: "We're working to get more drivers online. Please book in advance for urgent rides."

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