SINGAPORE: Food manufacturer Four Seasons Durian said it will offer refunds for its mini D24 mooncakes after all batches of the product were recalled by the Singapore Food Agency (SFA) on Thursday (Sep 12).
The agency had detected high levels of Bacillus cereus - a bacterium linked to food poisoning - that exceeded the stipulated maximum limits in Singapore's food regulations.
"We deeply regret any concern or inconvenience this may cause and are taking immediate action to resolve this issue," said Four Seasons Durian in an Instagram story that was posted late on Thursday.
"We sincerely apologise for the situation and appreciate your understanding and patience as we work to resolve this issue," it added.
The company also urged customers not to consume the affected product, and said that it is fully cooperating with SFA.
Customers who want to get a refund must do so by tomorrow (Sep 14). They have to bring the mini D24 durian mooncakes, along with a receipt, to either its outlets at NEX shopping centre and Century Square, or its Mid-Autumn Festival kiosks at Takashimaya Department Store and VivoCity.
The company stressed that the health and safety of its customers was of "paramount importance" and it was committed to "addressing the matter swiftly".
"We are working diligently to identify the root cause of this issue and are implementing additional safety measures to prevent this from happening in the future," Four Seasons Durian said.
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The agency had detected high levels of Bacillus cereus - a bacterium linked to food poisoning - that exceeded the stipulated maximum limits in Singapore's food regulations.
"We deeply regret any concern or inconvenience this may cause and are taking immediate action to resolve this issue," said Four Seasons Durian in an Instagram story that was posted late on Thursday.
"We sincerely apologise for the situation and appreciate your understanding and patience as we work to resolve this issue," it added.
The company also urged customers not to consume the affected product, and said that it is fully cooperating with SFA.
Customers who want to get a refund must do so by tomorrow (Sep 14). They have to bring the mini D24 durian mooncakes, along with a receipt, to either its outlets at NEX shopping centre and Century Square, or its Mid-Autumn Festival kiosks at Takashimaya Department Store and VivoCity.
The company stressed that the health and safety of its customers was of "paramount importance" and it was committed to "addressing the matter swiftly".
"We are working diligently to identify the root cause of this issue and are implementing additional safety measures to prevent this from happening in the future," Four Seasons Durian said.
Continue reading...