SINGAPORE: Ride-hailer Grab said some of its services were down on Tuesday (Nov 16) morning, with some users in Singapore, Indonesia, the Philippines and Thailand reporting that the app was not working.
"Some of our services are not accessible at the moment. We are looking into this and we will update when the app is back up and running," the Singapore-based company said in a Facebook post at around 9am.
Affected users were seen commenting on Grab's Facebook page from around 8am, saying they were unable to search for locations and book rides on the app.
Among them was a user based in Bangkok who said ride-hailing locations had not been available on the app for the past hours.
Grab said it was experiencing "some technical difficulties with our app" in its replies to these users.
"Our engineers are working at full steam to recover the app. Please be patient with us and try again later," it added.
Screenshot of the Grab app on the morning of Nov 16, 2021.
When CNA checked the app on Tuesday at around 9am, the map allowing users to select pick-up locations and destinations before booking a ride showed an error message and did not load.
On Twitter, Grab users in Indonesia also reported problems with the app, uploading screenshots of the food delivery and transport services not loading.
Grab Indonesia's official Twitter account apologised to users and said it was dealing with the issue.
Grab Philippines also said in replies to users' tweets that it was "aware of the technical issue" and working to get the app back up.
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"Some of our services are not accessible at the moment. We are looking into this and we will update when the app is back up and running," the Singapore-based company said in a Facebook post at around 9am.
Affected users were seen commenting on Grab's Facebook page from around 8am, saying they were unable to search for locations and book rides on the app.
Among them was a user based in Bangkok who said ride-hailing locations had not been available on the app for the past hours.
Grab said it was experiencing "some technical difficulties with our app" in its replies to these users.
"Our engineers are working at full steam to recover the app. Please be patient with us and try again later," it added.
Screenshot of the Grab app on the morning of Nov 16, 2021.
When CNA checked the app on Tuesday at around 9am, the map allowing users to select pick-up locations and destinations before booking a ride showed an error message and did not load.
On Twitter, Grab users in Indonesia also reported problems with the app, uploading screenshots of the food delivery and transport services not loading.
Grab Indonesia's official Twitter account apologised to users and said it was dealing with the issue.
Grab Philippines also said in replies to users' tweets that it was "aware of the technical issue" and working to get the app back up.
Continue reading...