With MRT services between Choa Chu Kang and Woodlands stations stalled, free regular bus and bridging bus services were operated between them in both directions.
However, some commuters complained that not enough buses were deployed.
After the incident, LTA said SMRT had responded to the disruption in accordance with the standard operating procedures. But it acknowledged that the incident’s impact was more serious than the major MRT service disruptions in the past two years.
“LTA has taken note of the feedback arising from the disruption, and are working with the rail operators to strengthen their incident management plans,” said Mr Chee.
The transport authority mandates that rail operators have in place "robust response plans" in the case of service disruptions and these plans are exercised annually by LTA, rail operators and other relevant agencies, he said.
“Learning points from incidents and exercises help LTA and our operators to make continual improvements to their incident response plans.”
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However, some commuters complained that not enough buses were deployed.
After the incident, LTA said SMRT had responded to the disruption in accordance with the standard operating procedures. But it acknowledged that the incident’s impact was more serious than the major MRT service disruptions in the past two years.
“LTA has taken note of the feedback arising from the disruption, and are working with the rail operators to strengthen their incident management plans,” said Mr Chee.
The transport authority mandates that rail operators have in place "robust response plans" in the case of service disruptions and these plans are exercised annually by LTA, rail operators and other relevant agencies, he said.
“Learning points from incidents and exercises help LTA and our operators to make continual improvements to their incident response plans.”
Continue reading...